Good to Know Technical Support Links:
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Pre-Installation E-mail Support
If you have pre-installation problems and you want to ask the experts directly, then send an e-mail to help
get your issues solved. This e-mail alias is manned by pre-installation experts ready to help you.
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System
Builder Support Newsgroups
Access all Microsoft's technical discussion groups including the Direct Access
newsgroups. Postings are monitored by Microsoft's System Builder support team for quick responses to your questions
and more.
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Post-Install
Product Newsgroups
Thousands of Microsoft professionals at all levels of expertise post in these newsgroups,
creating content, sharing information, and contributing ideas. A wide range of newsgroups are available, covering
many Microsoft products, technologies, and topics.
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System Builder Community Forum
Here is a great opportunity to not only interact with Microsoft professionals but
also with fellow system builders. Ask questions and weigh in with your thoughts on all aspects of system building.
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Business Critical Server Down Support
Business-Critical Phone Support helps you and your customers when
you need it most. Business-Critical Phone Support provides you with technical phone support at no charge during
critical "business down" situations. This benefit is available 24 hours a day, 7 days a week. This service gives
you access to Microsoft technical support professionals who can help you solve critical technical issues for
non-developer products that affect a function critical to your customers' business.
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Pre-Sales Technical Support
Pre-sales telephone technical support offers you direct access to a
pre-sales technical specialist who can help you with technical pre-sales questions. Pre-sales technical assistance
covers product features and capabilities, competitive information, troubleshooting, configuration options, and
compatibility information. Call (800) 426-9400 for more information. The service is currently available in the
United States and Canada from 6:00 A.M. to 6:00 P.M. Pacific Time.
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Online Concierge
Online Concierge service provides a one-on-one chat service 24 hours a day, 7 days a
week to assist you in locating technical resources and find answers to your questions about Microsoft technical resources
including the partner Web site, the MSDN Library and Knowledge Base, your MSDN subscription, search assistance, and support
options available to you.
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Technology Demonstration Toolkit
A wonderful benefit for the Certified and Gold Partners; the Technical
Demonstration Toolkit (TDT) helps you quickly set up demonstrations to showcase Microsoft software and solutions
to your customers. The Technical Demonstration Toolkit includes demonstrations featuring Windows XP, the Microsoft
Office System, SQL Server, Exchange Server, SharePoint Portal Server, and more. Additionally, you will have demo
scripts, slide decks and images for easier and more savvy presentations. Plus, using pre-configured VPC images
allows you to dive in and get used to various technologies in a short time.
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Technical Demonstration Toolkit (included in Action Pack)
If you are a Registered Partner subscribing
to the Action Pack, you already have a subset of the aforementioned Technical Demonstration tools.
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